Consumer Duty Guidance Published by FCA

The FCA provides its desired outcomes, good practice guidance, and recommendations for improvement in the following areas:

• Culture, governance and monitoring;
• Consumers in vulnerable circumstances;
• Products and services;
• Price and value;
• Consumer understanding; and
• Consumer support
  
  

Read Plenitude’s paper, ‘It’s Your Duty to be (Consumer) Dutiful’, to learn more on the FCA’s expectations for businesses to treat customers fairly, ensure good outcomes, and demonstrate appropriate compliance.