Following the full implementation of the Consumer Duty, the FCA is requesting firms’ views on whether, where and how retail conduct rules can be refined whilst ensuring the continued support and protection of customers.
💡 With the Consumer Duty now in full effect, revisit Plenitude’s paper, ‘It’s Your Duty to be (Consumer) Dutiful’, to learn more on the FCA’s expectations for businesses to treat customers fairly, ensure good outcomes, and demonstrate appropriate compliance.
✅ Have questions about your Consumer Duty requirements? Get in touch via enquiries@plenitudeconsulting.com
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