HK Publishes the Anti-scam Consumer Protection Act

The Charter has four principles for participating institutions:

A ban on sending any instant electronic messages to customers with embedded hyperlinks;
Collaboration to raise public awareness of credit card scams and other digital frauds;
The provision of contact information on suitable channels for customers to make enquiries; and
The implementation of relevant training to frontline staff.

Firms can view the second edition of the Charter to remain attuned to ongoing regulatory anti-fraud and scam initiatives and expectations.

Read the full charter

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