As UK government restrictions are lifted, we examine some of the key considerations for firms as the UK economy begins to reopen in the face of ethical, environmental, and societal shifts in thinking that suggest that some pandemic-based behaviours may be here to stay.
For over a year the pandemic has led to major shifts in lifestyle, which have impacted many of us in the way we work, socialise and travel. One of the most significant shifts resulting from these changes has been the profound impact the pandemic has had on the interaction model between financial services firms, their customers, and employees. Microsoft’s CEO noted that ‘Two years of digital transformation’ took place in two months, as firms sought to respond swiftly. As UK government restrictions are lifted, we examine some of the key considerations for firms as the UK economy begins to reopen in the face of ethical, environmental, and societal shifts in thinking that suggest that some lockdown-based behaviours may be here to stay.